Your privacy at open lens counselling
At Open Lens Counselling, your privacy is paramount. This policy outlines how Ewa collects, uses, and protects your personal information when you visit [[website]] or interact with our services. We are committed to transparency and upholding your rights under data protection laws.
What data do we collect?
When you visit our website, we may collect technical data such as your IP address, browser type, and interaction patterns through cookies (please see our cookie policy for more details). If you get in touch with Ewa through our contact forms, email, or by phone, we collect personal information you provide, which may include your name, email address, telephone number, and the content of your message. This data helps us understand your needs and respond to your enquiries effectively.
Why do we need your data?
The information we collect serves several crucial purposes, primarily as a legal requirement for offering professional counselling services. We use your data to: respond to your queries, schedule appointments, provide tailored support, and maintain accurate client records. It also helps us improve our website and services, ensuring a smooth and relevant experience for all visitors. Your data enables Ewa to provide a safe and effective therapeutic space, adhering to ethical guidelines and professional standards set by the BACP.
Keeping your data safe and private
Open Lens Counselling is committed to protecting your personal information. We implement robust security measures, both technical and organisational, to prevent unauthorised access, disclosure, alteration, or destruction of your data. We use secure systems for data storage and access, ensuring that only Ewa, and necessary administrative staff who are bound by confidentiality, can access your information. We do not share your personal data with third parties for marketing purposes. Exceptions may include trusted service providers who assist us in operating our website or delivering our services, all under strict confidentiality agreements, or when legally required to do so. Ewa also adheres to professional supervision guidelines, where anonymised client details may be discussed for clinical support, without revealing your identity.